Shipping & Return Policy

Returns

We want you to be delighted with your purchase. If you experience a problem with your order, please contact us and we’ll do our best to put things right.

Returning an Item

You may return most unopened and unused items within 14 days of receiving your order for a full refund.

If you receive an incorrect item, or your order arrives damaged or faulty, please contact us as soon as possible. Where appropriate, we will arrange a replacement or refund and, if applicable, cover the cost of the return.

Items That Cannot Be Returned

For food safety and hygiene reasons, we are unable to accept returns of:

Opened or unsealed food products.
Perishable food items unless they are faulty, damaged or supplied in error.
· Items returned more than 14 days after delivery.
Products not returned in their original packaging, where applicable.
Incomplete items or products with missing components.

This policy does not affect your statutory rights under UK consumer law.

Damaged Deliveries

If your order arrives damaged, please contact us within 24 hours of delivery. To help us investigate the issue with our delivery partner, please provide:

Your order number.
Photographs of the outer packaging.
Photographs showing the damage to the product.

We’ll review the information promptly and work with you to arrange a suitable resolution.

Refunds

Once your returned item has been received and inspected, we’ll let you know the outcome. If your refund is approved, it will be processed back to your original payment method.

Please allow up to 10 working days for the refund to appear in your account, although many refunds are completed sooner depending on your bank or payment provider.

How to Arrange a Return

To request a return, please contact our customer service team with your order number and details of the issue. We’ll respond as quickly as possible with instructions on the next steps.

Shipping

Delivery Areas

Christmas products are available for delivery throughout the United Kingdom, including England, Scotland, Wales and Northern Ireland.

We do not currently offer international shipping.

Fresh bakery products are available only for local delivery within the specified postcode areas or for collection.

Christmas Products — UK Shipping

· Christmas products are currently available for pre-order only.

Orders will be dispatched from 16 November 2026.
UK shipping costs £6.95 for orders under £80.
UK shipping is free for orders of £80 or more.
Estimated delivery information will be provided during checkout.
Delivery dates are estimates and may be affected by couriers, adverse weather or circumstances outside our control.

Fresh Bakery Products — Local Delivery and Collection

Fresh bakery products are available for local delivery within postcodes beginning DA11, DA12 and ME2, or for collection.
Orders must be placed by 5pm on Sunday for delivery or collection on Wednesday.
Subscription Club customers receive free local delivery within DA11, DA12 and ME2.
Free local delivery is also available on orders of £12 or more.
Your postcode will be checked at checkout. Local delivery will not be offered outside the specified areas.

Separate Orders

Christmas pre-orders and fresh bakery products must be ordered separately because they have different delivery and fulfilment arrangements.

Delivery Information

Please ensure that your name, delivery address and postcode are complete and accurate when placing your order. Incorrect or incomplete information may delay delivery and could result in an additional redelivery charge.

We use trusted delivery partners, but occasional delays may occur because of adverse weather, courier disruption or other circumstances outside our reasonable control.

If you have any questions about your order, delivery or return, please contact us and we will be happy to help.